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B-to-B Marketing

  • Teacher(s):
  • Course given in: English
  • ECTS Credits:
  • Schedule: Autumn Semester 2018-2019, 4.0h. course (weekly average)
  •  séances
  • site web du cours course website
  • Related programme: Bachelor of Science (BSc) in Management

 

Objectives

Description

Sales to businesses, governments and organizations represent roughly two thirds of the world’s economic output. A substantial percentage of HEC graduates accept employment after graduation in entities that market their offerings to organizational customers. Even consumer goods companies like Nestlé operate first in business markets because they sell mostly to and through retailers. Basic marketing concepts apply to business customers, too, but the organizational context shapes the value perception and decision-making of customers, making B2B marketing considerably different than its B2C counterpart.

Objectives

This course focuses on developing the skills students need to understand the needs and behaviors of business customers and succeed in marketing and other roles within businesses that compete for business customers. The course has two distinct parts. The first half introduces B2B marketing essentials through lectures, exercises and case applications. The second half focuses on reinforcing key marketing concepts and tools from the introductory marketing course and integrating them into a marketing strategy for a B2B company using the Markstrat simulation.

In sum, the course objectives include the following:

  • Familiarization with both theory (through lectures and readings) and practice (case analyses and simulation) of B2B market management.
  • Development of ability to critically evaluate complex cases depicting real life business situations to improve decision making in their own organizational context.
  • Opportunity through the simulation to develop a marketing strategy for a business over the course of several decisions while competing against other firms with similar objectives.
  • Forum to engage in a team effort by working in a group.
  • Development of management communication skills, both written and oral, by presenting and defending analyses of marketing situations and marketing strategies.

Contents

The course uses a variety of pedagogical approaches. Lectures and cases are used to introduce different analytic tools and concepts behind developing a B2B marketing strategy. The Markstrat simulation allows you to apply these tools and concepts against competitors who have the same objective: grow your business into a profitable market leader.

To get the most out of the course, preparation and participation are critical. Every student is required to prepare the assigned reading material and cases in order to be able to participate in class discussions. Most Markstrat decisions are made during the class sessions making class attendance indispensable. Details and updates will be posted on Moodle.

Part1: B2B Marketing Essentials

  1. B2B Marketing Strategy
  2. Understanding B2B Customer Value
  3. Creating B2B Customer Value
  4. Connecting with B2B Customers
  5. Communicating Value to B2B Customers
  6. Capturing Value from B2B Customers
  7. Marketing Planning Process

Part 2: B2B Markstrat Simulation

  1. Markstrat 1: Simulation Overview
  2. Markstrat 2: Review of Initial Results
  3. Markstrat 3: Opportunity Analysis
  4. Markstrat 4: Marketing Budget
  5. Markstrat 5: New Markets
  6. Markstrat 6: Final Decisions
  7. Markstrat Presentations and Course Summary

References

Cases: list and links provided on Moodle

Articles: list and links provided on Moodle

B2B Markstrat Simulation: license to be purchased online from StratX (link on Moodle)

Pre-requisites

Some basics knowledge in marketing are welcome, but not compulsory! This is a course that focuses on the application of basic marketing concepts.

Evaluation

First attempt

Exam:
Without exam (cf. terms)  
Evaluation:
  1. 3 Case Assignments (30%)
  2. 3 Markstrat Simulation Reports (45%)
  3. Markstrat Simulation Performance (25%)

Details on Moodle

Retake

Exam:
Without exam (cf. terms)  
Evaluation:


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